CryptMeUp is best contacted with a clear description of what you are trying to do: merchant onboarding, checkout integration, payment flow questions, compliance context, or product feedback.
If your question is operational, include the relevant transaction or payment identifier and explain what you expected to happen. That makes support and troubleshooting much faster than sending a vague message with only a screenshot.
Best reasons to contact us
- Questions about merchant onboarding, KYC, AML, or account readiness.
- Help choosing between Basic Payment, Permanent QR, and Commerce Checkout.
- Developer questions about signed checkout, redirects, webhooks, or integration flow.
- Platform issues where a transaction, payment, or public page does not behave as expected.
Before contacting support
- Check the Knowledge Bank first if your question is about transaction types, fees, payment validity, or blockchain support.
- Include relevant IDs, chain names, and timestamps if the issue is tied to a concrete payment flow.
- Never share private keys, seed phrases, or wallet recovery material.
For general support, onboarding, or product questions, contact: [email protected].